Access to CustomerInformation.ListCustomers is denied


Trying to retrieve our customer list through the MWS Scratchpad but I always get “AccessDenied” with the message “Access to CustomerInformation.ListCustomers is denied”.

I can get all of our orders using the same credentials. Why can’t I get our list of customers, too?

I am on the US edition:

Edited by: NuLime on May 22, 2014 3:59 AM


Do you fulfill the requisites from the documentation ?

Note: The Customer Information API section only returns customer information for Webstores with Seller-Branded Checkout. No customer information is returned for Webstores with checkout. If your Webstore offers both checkout options, customer information is returned only for Seller-Branded Checkout accounts. For more information about Seller-Branded Checkout, see “Your Amazon Webstore Checkout Options” in the Amazon Webstore Help: (US) (UK).

Important: In addition to registering for Amazon MWS, you must request authorization to use the Customer Information API section. See “Webstore API Management” (US) (UK) in Seller Central to request authorization for the Customer Information API section, either to develop your own applications or to enable third-party developers to develop applications for you. The Customer Information API section is available only in the United States and the United Kingdom.

closed #3