We had an a-z claim filed for an order, we answered the a-z claim within the three day time and were able to show via USPS tracking information that the order was in fact delivered to the customer. Amazon sent us a reply stating the following.
We have granted the claim for this order and issued a refund to the buyer:
– Order Number:
– Date of Claim: August 10, 2017
We have found no reason to believe that you are responsible for this claim. We have issued a refund to the buyer, but we will not debit your account for that refund.
So they found no reason to believe we are responsible but this is showing on our ODR metrics as if it was our fault.
how can i get this removed from our ODR?