Not really. You refund, they will close the claim, your metrics will take the hit.

bunga bunga!

Thank you both for your help. That’s what I figured but thought to check on here first. I thought maybe there was a slight chance of my metrics not getting a hit since the last delivery date was today and everything that followed happened so fast.

Thanks again,
Angela

Don’t worry, even if you refunded her immediately after the message was sent, it would not prevent her opening an A-Z claim. It takes approx. 4 hours for the refund to be processed and until then, the buyer can still open a claim.

Now, when the claim is open, you can represent your case or ask the buyer to withdraw the claim. You have nothing to lose. There is no reason to refund her immediately.

You will have to represent your side. State facts: Amazon timeline for delivery. Your package is being in transit within timeline. And do NOT refund now.

What was the reason she gave for the A to Z? Does it qualify for amazon to cover it as INR?
Just remember, you cannot now refund anything or it will go against you. You have to let amazon decide and you must represent your side.
It may just get auto approved and paid without it mattering what you say if she did it as an INR claim and you qualify.

Watch that tracking number, I bet that package will either show up back to your place or finally get delivered to the buyer. Happens all the time.

The last issue we had was a buyer opened a AZ claim on the day that the item was going to be delivered, they knew exactly what they was up to. INR claim should not even be made available to after the deliver by date.

Since the package is not technically late with today being the last day for delivery you should wait to see if it delivers. Many times there are not tracking updates until delivery. If tracking does not show delivered by tomorrow then consider refunding if there is no additional tracking on the package.

Thank you everyone for your help and views on this. As I said before, I’ve been selling on Amazon since 2007 and this is probly my third or fourth A-Z, the others were denied.

I feel like my biggest fault was not seeing her msg. the minute that she sent it, and responding to her right away, and also for responding to the A-Z when I was tired and not thinking too clearly. It’s been a rough couple of weeks, and I’ve been working a lot of hours trying to do too much all at once.

Lesson learned is not to jump the gun right away. Waiting until this morning when I can think clearly could have done wonders.

The good news is that there’s many great customers to off set these kind of customers. My metrics are pretty good, but it would have been great to have been able keep them that way.

It’s not showing on my metrics as of yet, I’m guessing that the A-Z takes a day or two to catch up to metrics?

Again, thank you all, I appreciate your help!
Angela

Did you use Amazon shipping ? represent your case

If AZ is opened, never refund without a fight.