About a month ago, we received a cancellation request for an order, however, we could not cancel the order as the order was already shipped and delivered by our supplier.
We never heard from the buyer again, however, an A-Z claim decision was made against us yesterday.
I never had a chance to represent myself and the only option is to appeal
“Customer” comments: Order was never received. The customer contacted the seller and if you will check the tracking information, It was delivered on a different state.
Upon checking the tracking information, the state is indeed correct
How is this even possible when the only message I got from the buyer was to cancel the order? This A-Z case was clearly submitted by an Amazon CSR and quickly decided upon (by the same guy?).
Why was I not given a chance to represent myself?
I will be appealing, but I have reached out to the buyer to obtain more information.
Any advice would be greatly appreciated.