I have searched the forum for an answer but the situation is a little different.
I have the typical “Item didn’t work, I want a refund and threw the item away” scammer with a small twist
Item was a CD, customer said it didn’t play so I immediately replied with an apology and a return label.
Customer says “I don’t keep garbage so I threw it away” and threatens case. I let them know a return is the only way for a refund on this and of course they then file a case.
But when they file a case they file under item not received and claim their package never showed up.
Now most venues I would assume anyone from the support team would see right through this and no worries should be had. However I know Amazon is not that dependable. So my questions is should I fight this an item not received or as an item that needs to be returned or somewhere in the middle?
Suggestions on how to word this?