When I left last night at 430 there were no A to Z claims, when I came in this morning at 830 one had been opened and granted before I could even look into it! AND on top of that, the customer called Amazon customer service and instead of instructing them to contact us they helped her file a claim! For background, they wanted to return, it was not authorized because us lowly sellers haven’t been allowed to authorize our own returns for months now but Amazon decided that this one we needed to authorize and I had no idea. If I had been given the opportunity to see the A to Z claim and dig into it, I would have been able to figure this out and work with the customer to get the order returned and refunded. Now I’m out money, the customer gets to keep the product and this will affect our rating. Any ideas on how to handle this one? Or do I just have to cut my losses and keep an eye out for returns I need to authorize in the future?
Also, I would just like to point out how ridiculous it is that I just had claims from APRIL closed within the past month and this one gets closed in less than 16 hour.