Suspended since October for no reason at all. endless POAs falling on deaf ears.
I have been selling on the Amazon platform for many years. Most brands we carry we are authorized dealers for. We even just recently started doing Private Label items. Our account does an excess of 600K a month in sales during the slow time of year. My employees who have been with me since the beginning are fearful of losing their jobs if this goes on longer. Our account was apparently suspended for 2 things. One was a complaint filed by a competitor that we were using his images. We proved that they were our own images, and yet Amazon did not nothing. We finally filed a counter claim and after waiting two weeks got that removed from our account. The other RO complaint was filed by a brand with a registered email for an employee that does not even work there anymore. In fact we found the ex-employee on Linkedin, and the ex-employee said good luck. The company is gonna ignore you. They file false complaints of counterfeit to get you off their listing, and since they are a large corporation, they know most people don’t have the means to fight them. I even had an attorney reach out to them, and try and get the legal department, they ignored that as well.
We write POA after POA, with no change. We have called Account Health, and they say we have no notes to help with you. We have even once emailed the famed jeff@amazon with no response at all.