I never thought this will be me but I am hoping someone can help me.
I have been selling on Amazon since August 2016. On October 2019 my account was deactivated. I received 10 claims from the brand Quip. The claims are against the images on several of their ASINS. I did not create the listings or uploaded the images. I removed all ASINS in question, and all other ASINS from the brand. I appealed with all documents to Amazon several times and kept getting denied. For two months I spent hours on the phone with every team on Amazon, none provided any additional information. At one point I received an approval followed by a denial.
The emails since then were vague templates asking for information already provided.
I finally hired a company to help with the case, but being a small time seller I could not afford the big name companies and hired a questionable company suggested by another seller. I got my first appeal letter way past the time I paid for and once sent in it was denied. I contacted the company and over a month ago they promised to send a second appeal. They do not reply to my emails, calls, messages on social media since.
I am a small time seller, which started this business as a way to be able to provide for my daughter as a single mom. This experience has been exhausting and I no longer know what route to follow.