NO NO NO NO NO NO
As the Customer Service representative of Evolutionary Hoof Care, I would like to appeal the deactivation of our product ASIN: B018YHFCGC which was pulled for “USED SOLD AS NEW”.
– Greater detail on the root cause(s) that led to the complaints about the condition of your items:
After careful review of our customer’s return comment, I figured out that the root cause of the problem is in the tool’s description. The tool is made by us, and only sold new, but we have failed to alert the customer that our hand-made tools have marks on them from the manufacturing method we use. The tool is meant to be rough; machining marks on the tools make them easier to grip.
The issue is our tools come where the plastic is not perfectly smooth. This is normal for items manufactured of plastic.
You did not fail on anything. See my next comment.
– Greater detail on the actions you have taken to resolve the complaints about the condition of your items:
This is where you explain that you improved the listing to improve customer expectations. Do not take blame for this. You did nothing wrong. You have improved the listing to address this problem
I have added to the description of the tool: ”Hand-made in USA - machining marks are to be expected and make the tool easier to grip.”
– Greater detail on the steps you have taken to prevent future complaints about the condition of your items:
We are adding new magnified photos to the listing to better inform the customer.
New labels on the tool boxes will notify the purchaser of the characteristics of hand-made items.
You have sold how many of these without issue?
And you fall on your sword for 1 problem?
No. Your issue is you read customer feedback and decided to improve the listing.