Had customer with 2 separate orders in November/December, returned both orders “didn’t approve purchase”
Items came back this week. Both items had been opened, used, missing pieces, one was even missing the packaging and just came back wrapped in a sandwich bag. Total dishonest buyer.
I don’t normally fight fraudulent returns for small matters, but currently have 0/2122 transactions, so I went to bat and figured I could survive even if I was slapped with A to Zs on both, so I withheld 50% on both refunds, reported buyer abuse on both of them via Seller Support “report a violation”.
Sure enough, Buyer just opened up A-to-Z claims on both of them. I replied to both claims (see one of them below) and referenced the Seller Support cases (which both have pictures attached to them showing the items as they were returned used/open/missing parts). Haven’t heard back yet on either…
This is second instance of return abuse by this buyer (see previous case ID zzzzz ). Customer for order zzz-zzzz incorrectly chose reason code “unauthorized purchase” for this order. Item was returned in USED condition. Item packaging is OPEN (bottom corner torn open, customer partially re-taped package, see item poking through hole she tore open) and is MISSING one item from the package (small zzzzz was not returned). Customer is using incorrect return code to avoid paying for return shipping label. incorrectly chose reason code “unauthorized purchase” for this order. Please see pictures attached to case IDxxxx. 50% Restocking fee was applied to return, as the item is materially different than when we sent it to her (it was open & missing pieces).
Anything else I should do to protect myself on these?
The interesting thing is that both packages had numbers written on them…one was like “74” and the other “46”…as if they had purchased TONS of stuff and ripped off a whole pile of sellers (which should help proving this easier)