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Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

My ASIN was flagged as a skin-lightening product which it is not. We filed an appeal through the account health dashboard and it was approved. However, we still cannot relist the ASIN. I created case: 16662979271 with the below supporting documents (email from Amazon showing approved and also a screen shot of our dashboard showing appeal approved. However I am still going in circles with Amazon support on this case. Can someone please assist me?

@Danny_Amazon

@Levi_Dylan_Amazon

@Glenn_Amazon

I purchased a Supplement Product 200 units sell with my Amazon new seller account. The products are currently marked as "expired," but the wholesaler has confirmed the expiration date as June 25th (6/25). Despite this, 123 units of the products have been marked as unfulfillable due to an "expired" date.

Share my Product

FNSKU :X004FDIA4R

ASIN :B07GJ1XNYR

I appreciate your help and guidance in resolving these issues as soon as possible.

Dear Amazon, when a seller is the manufacturer, the Brand Owner in Brand Registry, has Transparency, and doesn't sell on other online platforms, the idea that your "machine learning model" is "observing more competitive prices" somewhere else is absurd. Your magical "machine learning model" is actually looking at the prices of old listings from liquidators and counterfeiters for the ASIN; this is called "hallucination" in machine learning and it's a very amateur mistake. There is no way that the product would be sold for the top secret Featured Offer price that you think you're calculating, because when the manufacturer (me) and the only legitimate seller (me) won't sell at this price, then the top secret Featured Offer price calculated by Amazon is fictional, like a unicorn. This ASIN is effectively not going to be sold, ever, which just means that Amazon won't get its Referral Fee. Amazon, you need stop being so amateur in your application of AI because your mistakes have real-world consequences on actual sales.

Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.

Order ID: 112-7250849-3801858

I just got this email after i listed a few new products i bought from a local wholesaler who sells sheets and bedding for over 30 years and i have invoices, BOL and the products i am new to amazon and dont want to have my account closed and i want to grow my amazon correctly please help

Hello Seller

As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be concerning for your business. To help you successfully reactivate your account, please review the following information and address the concerns.

Why is this happening?

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

To complete our review, submit the requested documents to confirm the authenticity of the following items. If you believe there has been an error, we still request that you submit documentation for the following items:

Is there not a clinical word for doing something you know is bad for you, but continue to still do it.

Every day.

For years.

As FBM.

Hello,

My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.

I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.

As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.

This delay now means I will miss out on the holiday peak sale period.

ASIN: B0DCTDTGRJ Case ID: 16013711301

Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.

Thank you!

i have invoice in which billing address was different and amazon rejected the appeals so i changed the business address to match with the billing address so it demands verification so will amazon accepts the invoice after verification?