FYI, and I know MOST have already seen these, here are some guidelines from Amazon:
It does help explain how they come up with some of the amounts they reimburse (Even though WE may have received a LOT more for selling it and paying all of the additional fees.)
IF you use an Amazon Partnered Carrier (UPS most commonly) to ship your items in to Amazon, you followed “Best Practices” for packing, and your truly did what you could to assure the items arrived safely Amazon will “go to bat for you”. Distributor Damaged is posted there frequently. IF it leaves YOUR possession in EXCELLENT condition, UPS (as an example) takes possession of the package, and then it appears as “Distributor Damaged” it could EASILY have been damaged, by the CARRIER, en route to the Fulfillment Center.
I see you mentioned they were reimbursing you, sans the usual charges, after you contacted them AND it was marked as “Distributor Damaged”. I am truly happy for you! A Seller Support Agent told me there is basically automatic protection as long as you use an Amazon Partnered Carrier.
I USED to think Amazon was out to “deny or wear me down” regarding damages. I have come to learn Amazon actually has MY back. Yes there are rules. Yes I get VERY frustrated at times. Seller Support has been polite, professional, and helpful whenever I generate a case. Amazon, and the carrier, are both in business to make money. There ARE people whom abuse the system by sending in damaged products and counting on the reimbursement instead of the sale. Amazon MUST protect themselves, and the carriers, against those whom are NOT being “legit”. WE must pay the price for the people who did abuse it. I truly APPRECIATE Amazon’s willingness to reimburse me when I have items damaged. They actually are pretty good about turning it around in a reasonable time frame.
Warehouse Damages are a HUGE pet peeve of mine. (In case someone reading this does not know what happens here is a very brief synopsis.) Someone, somehow, somewhere damages occurred in the warehouse. Once that happens, it gets entered “Warehouse Damaged” and then it takes on a whole new life, it becomes automated. Seller Support can’t do crap to help once that"tag" is placed on it.!
DO NOT be afraid to fight Amazon when you are confident about your case. I just spent 4 WEEKS dealing with an issue, of and on, and I just received an APOLOGY from Amazon. They are opening a ton of new centers, at the WORST possible time of the year, and they all have NEW employees. I have had THREE, so far, request an additional 3-5 days to receive a delivered item, due to “a massive back log”. (Those were each AFTER I had already given them at MINIMUM 6 days.)
Sorry to get SO off topic! CONGRATULATIONS on receiving your reimbursement! Make SURE you check you removal inventory to assure the items are removed after you receive confirmation you have been credited. Occasionally they forget to pull it. I do not want YOU paying all of the additional charges to remove an item they have already paid for! (I made that mistake once. Oops, my bad.)