Wrong product sent from FBA
by Seller_TKI6Vff8vJwtQ
One of my customer said he has received a wrong product size, and however my shipments are still in receiving process and cannot demand an investigation, do you guys meet this situation before and how to fix it?
Tags: INR (item not received)
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Seller_spBEmM4GC9jW1
In reply to: Seller_TKI6Vff8vJwtQ's post
Always assume FBA employees are blind. They are on timers, and know nothing of your product.
- Like @JwsMarket pointed out, never trust customer comments, as they say anything to return things for free.
- You can request an image of the label/box from your products to ensure they are correct.
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Seller_spBEmM4GC9jW1
In reply to: Seller_TKI6Vff8vJwtQ's post
You have to wait for your items to be received. Your items are not simply sitting in one location for someone to fix, they are in transit around the country. If you feel it is a labeling issue, it may be best to close the listing until you can get it sorted out.
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Seller_olet7eVOHxQZd
In reply to: Seller_TKI6Vff8vJwtQ's post
I would not rely on one buyers return reason to believe there is an issue.
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