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I went through absolute hell over the past month to get Amazon Support to finally fix 4 ASINs that were blatantly altered and hijacked.

Not even one day later after being fixed they are now hijacked by another brand.

I have contacted Amazon Support again, referencing the fixed case, but again they are clueless and not providing me with support.

I really cannot mentally go through another month of back and forth before I get to an agent who actually reads the case and helps me.

CASE ID: 16634579911

If a mod could please help me escalate this to the team that originally helped me in CASE ID: 16634579911 that would be great

I know this because Amazon successfully took out 400$ out of my account. There's also a Green "Active" next to my card on the "Manage Charge Method" page. This has been incredibly frustrating. I've been trying to pay you this company for months and for some reason, Amazon and my bank just would not get along. I tried cashapp and all sorts of ways, and when I finally was able to pay them my account is still locked and I didn't have access to support. heck, I can't even see how much I owe or owe. I'm assuming I don't owe anything anymore considering Amazon charged however much they wanted which was around 500$. Wouldn't they have charged more if I owed more? This is just unexpected. I'm trying to get wildly rich like everyone else, and I've got a ton of inventory I need to move. I can't emphasise this enough "I GOT SO MUCH INVENTORY I NEED TO MOVE!!!!!" Just tell me what I need to do because I have a working charge method. You're getting near half the take on everything I sell already. Never mind, I'm talking as if whoever responds to this is personally getting a taste of that money. You have zero incentive to help me at all. Which is an odd way of doing business. I swear just look at my account. You will see everything is above board. There's so much work to do and new listings to make. I have to figure out the best way of embedding those listings onto my new website. That way I can take advantage of your awesome payments and FBA. It's the last step, and then it's time to make magic happen with creative marketing Schemes I've been cooking up. So, please unlock my account. It sucks that I have to write this into a forum where everyone can see but I'm locked out of support. This is incredibly embarrassing having to plead with support to get support, but I don't know what else to do. I Feel like I have to pitch you my business like shark tank or something. I NEED THIS ACCOUNT BACK TO NORMAL. PLEASE. I HAVE SO MUCH INVENTORY I NEED TO MOVE!!!!!!!!!!!!!!! this is completely embarrassing why would I be locked out from using support anyway? It makes no sense logically. if someone was having trouble paying me, I would make sure they had all the help they could ever want or need. I would be so incredibly helpful to someone trying to pay me money.

We are encountering a critical issue with multiple ASINs in our account that are showing as stranded with the reason: "Create a new listing." Despite having inventory available, these ASINs are not active, and any attempts to fix the listings have been unsuccessful.

This issue is affecting both the US and Canada marketplaces, and we urgently need your assistance to resolve it. Below are the details of the affected ASINs:

US Marketplace Stranded ASINs

ASIN: B079DX9FQV

SKU: ECOAUTOKICKMAT

FNSKU: X001OSJ2OD

SOH (Inventory): 223

Product: EcoNour Car Seat Cover for Kids (2-Pack)

ASIN: B0DCGD19RV

SKU: Eco_Sn_Cvr_Lp_New

FNSKU: X004CKNNFJ

SOH (Inventory): 2

Product: Autovir Windshield Cover for Ice and Snow

ASIN: B0C5J9RVVF

SKU: EcoSeatCushion

FNSKU: X003TQPUO9

SOH (Inventory): 583

Product: EcoNour Gel Seat Cushion for Pressure Relief

ASIN: B0B39BNHBM

SKU: ECOSBORGBLU2P, ECOSBORGBLUNew

FNSKU: X0039X7IKL, X0041EMUL9

SOH (Inventory): 3,808 and 182 respectively

Product: EcoNour 27" Car Snow Brush and Ice Scrapers for Car Windshield (2 Pack)

Canada Marketplace Stranded ASINs

ASIN: B0B39BNHBM

SKU: ECOSBORGBLUNew, ECOSBORGBLU2P

FNSKU: X0041EMUL9, X0039X7IKL

SOH (Inventory): 700

Product: EcoNour 27" Car Snow Brush and Ice Scrapers for Car Windshield (2 Pack)

ASIN: B0C5J9RVVF

SKU: EcoSeatCushion

FNSKU: X003TQPUO9

SOH (Inventory): 767

Product: Gel Seat Cushion

ASIN: B079DX9FQV

SKU: ECOAUTOKICKMAT

FNSKU: X001OSJ2OD

SOH (Inventory): 223

Product: EcoNour Car Kick Mats Back Seat Protector (2 Pack)

This issue is negatively affecting our operations and sales. Kindly investigate and resolve this issue as soon as possible. Please let us know if additional details or supporting documents are required.

Hi all, I'm wondering if someone has been in the same position as us. Our Amazon AGL shipment - with most of our Christmas inventory - has been "available for pickup" for over seven weeks (since Sep 24). Today is Nov 14. Our AGL contact simply says that it's pending investigation, but no further information has been given. I think we're on the cusp of losing a significant portion of our Christmas sales.

Is this kind of thing common with AGL? We've been selling on FBA for ten years, it's only our third shipment with AGL and I've never had anything like this before with other providers. Maybe we've just been lucky.

Hi @Seller_guPeMXBrBxqyU @Seller_PIHyltK09pbl3 @Seller_zukQNO61PzGck@Seller_xApD9yHhDZAcf

We’re experiencing listing issues in vendor central and seller central where some categories show incorrect content details, images, or variations on the front end without any changes made on our end.

For example, in some categories with incorrect images, we updated these 2-3 months ago. They displayed correctly until yesterday but reverted to previous images today. The backend still shows the correct images, but the front end displays the old ones.

We opened cases 16653986931 and 16661731861, but Amazon Help Center hasn’t provided a correct resolution. Could you advise why we’re facing these recurring issues and suggest a solution?

Regards,

Samar Saeed Khan

Hello,

II sell baby bodysuits featuring sweet, original designs with no offensive language—just simple, playful creations I personally design, print, and ship from my home studio. These designs are intended solely for babies, with no intent to offend or violate any policies.

However, it appears that someone has been repeatedly reporting my listings as offensive. On the first occasion, Amazon removed 13 ASINs in a single day. During the appeal, I inadvertently accepted responsibility due to some confusion, which closed the violation case, but my listings were not reinstated. It happened again 3 more times, however, I appealed correctly and those ASINS were reinstated within 2 days.

For the original "violations", I opened a new case on October 12th (ID 16469325931) to have the listings reviewed by a person, and was told this might take up to 10 days. After no updates, I followed up and was informed on November 4th that it would take an additional 5 days. It’s now November 13th, and I have still not received a response.

Can I get a mod to help me with this case?

ID 16469325931

Does anyone have a way to fix the "Search Suppressed" listing? My listings have been fine for the last 2-3 weeks and nothing has been edited on my side but all the product descriptions are gone one the page but are still showing when i go to the edit listing tab. Customer support hasnt been of any help and it is frustrating.

Dear Amazon Account Health Team,

I am writing to re-submit my appeal regarding the deactivation of my Brandovators account. I am deeply concerned and frustrated by the lack of specific information regarding the alleged association with the "MH EZONE" account.

I have provided substantial evidence to demonstrate my independence and the security measures I have taken to protect my account. I have also shared details of a serious security breach I experienced, which highlights my commitment to safeguarding my business.

Despite my efforts, I have not received any clear explanation or specific details about the alleged connection between my account and "MH EZONE." This lack of transparency has significantly impacted my business and livelihood.

I kindly request that you reconsider your decision and reinstate my Brandovators account. Amazon has always been a platform that values its sellers and fosters a positive business environment. I believe in the importance of fair treatment and due process.

I urge you to show compassion and understanding in this matter. I am confident that a thorough review of the evidence I have provided will demonstrate my innocence and lead to the reinstatement of my account.

I am available to provide any additional information or documentation that may be required. I sincerely hope that you will take my appeal into consideration and make a fair and just decision.

Thank you for your time and attention to this urgent matter.

Sincerely,

Munawar Hussain

About six months ago, we received 12% negative feedback due to customers not reading the product description. We added that information to images, bullet points, A+ content, and product descriptions.

Our NCX rate dropped from 12% to 2.7%. The image attached indicates our listing updates have been effective. It has been around 3% with "Good" CX Health for 4 weeks now. To our surprise, the listing just now received a "Frequently Returned Item" badge.

We contacted every NCX return and offered a full refund. Some responded positively, saying they've changed their minds and will continue to use the product.

Based on how much people like to return orders because it doesn't cost them, I don't think 2.7% is too high. Any advice helps, thank you in advance!