Can you post that email from Amazon. I don’t think I have ever seen where Amazon said they would remove feedback for restocking fees.

Was the email from seller support?

buyer indeed can leave negative feedback if you charge restocking fee.
And this feedback is not eligible for removal.
As I buyer I would have left neg feedback for restocking fees. Who likes to lose money? I would have also filed for chargeback with my bank if I could not recover 100% from Amazon.

Your email was apparently from someone who was poorly trained or trying to close a case quickly.

You always risk negative FB if you charge a restocking fee. You decide whether to take the risk.

Seller Support’s only goal is to get you to give them positive feedback following the call. Well,that and to end the call as quickly as possible.
So basically they’ll tell you whatever will make you happy and get you off the phone as fast as possible.

Please post proof of this

I think Amazon lied to you…

People want everything for free. Youre bound to get negative feedback on a high restocking fee. You need to figure out a way to pass those costs on in other ways ie rolling into the price so you have a “pot” just for instances like this and it wont be a hit when a return happens

Amazon does not have a policy of removing feedback related to restocking fees. However, I have had some success in getting such feedback removed. This success depends on how the appeal is worded, and whether or not Amazon is in the midst of a feedback removal crackdown which happens a couple times per year.

Nobody likes losing money, including sellers. Restocking fees are a clearly stated part of returning items on Amazon, and both buyers and sellers should be aware of them before purchasing or selling anything. If you aren’t willing to pay them, don’t buy anything, or at least don’t return anything.

If you file a chargeback, you will probably (and should) lose. Amazon third party sellers are not libraries, and buyers should not be able to force sellers to spend their own money shipping things the buyers don’t really want or need.

If buyers want to avoid losing money, they should try avoiding buying things they don’t want or need. For any other non discretionary return the seller can’t withhold restocking fees anyway; we are only talking about discretionary returns.

I hate restocking fees. I received a bright yellow shirt for xmas and returned it for a refund. If I was charged a 20% restocking fee I’d be very upset.

The fact that buyer agrees to something does not mean they like it.
And if they don’t like it they leave negative feedback. That is purpose of feedback.

My customer’s bank account is outside of my area of interest. if they think my price is too high they are free to find alternative. Sometimes they do. That means they are not my customers.