i have two addresses my old address and my new address it wasn’t letting my use my new address so I used my old one and now my acct is deactivated and I don’t know which address I should upload to get it reactivated should I doo the one on my card or my home address
Open a case with Amazon before making any more changes.
how though i cant seem create one
Hello @kenniel_lundy,
Yvonne from Amazon here to assist you.
I understand the frustration you have faced, and thank you for turning to the forums community with your concerns.
Unfortunately as the contents of performance notification is not given to us we have limited visibility as to why your account was deactivated and what kind of steps you were requested to follow.
In order for us to offer you with more specific support, I would encourage you to reply to this thread with the performance notification related to the current enforcement for the community and I to review and provide additional insights on this matter.
Thank you @NYC_Pilot_Shop and @Samscosmetics for sharing your insights as well.
We look forward to hearing from you.
Regards,
Yvonne
Hi @kenniel_lundy,
This is Yvett from Amazon to provide more support on your end.
Understand that you have faced document submissions issue.
Some companies, corporations, or charities need to submit a government-issued national ID for the primary contact, or the beneficial owner or trustee.
The name of the point of contact or company mentioned on the document should match the point of contact name or business name provided during registration.
Make sure your documents meet the following criteria:
Proof of address
In order for us further assistance on this matter, I would encourage you to provide your performance notification related to the current enforcement for the community and us to review.
Thank you @Samscosmetics @Rocinante for your active participation in this thread as well!
I hope my response provides clarification to your question.
Regards,
Yvett
To answer the question in your duplicate thread, no, you cannot close a suspended account.