You may want to join the Locked Handmade Forum. You will get better help there.

Try sending a message to DonovanSellerSupport. He is the one who gets you access to the locked group. I think he needs your email address to get you in. You won’t know until you try.

Follow all the instructions and go through the process carefully. As long as your not running a sweat shop and your legit like you say, it should be fine. But it may take some time, unfortunately.

it happens, sometimes they loose information in their system and you have to resent it, change in policy or just an random error. just resent it it should be fine

Good news…we got notified that we can continue to sell on handmade! It was just a verification process we had to go through. We’re just waiting for our listings to be reinstated and then we can get back to business. It was a super stressful week waiting for an answer, but we are so relieved.

Also my Handmade account was suspended 4 days ago. I also had perfect metrics, etc. I have been selling on Handmade since December 2017. I’ve been waiting for 4 days now. No response from Amazon. But if I don’t answer my customers within 24 hours, we know what happens. I’ll keep you informed.

Update about my Handmade account suspension. Still suspended since July 1 (today July 10). I think I have to sell my items on regular amazon (it looks like it is allowed, because I could add products in regular amazon) and my account status says: Sell On Amazon (Professional) and your account is in good standing. Regarding GTIN exemption: do they need pictures from ALL items I would like to sell or just from one sample item? Amazon says: Product name and a minimum of two (and maximum of nine) images showing all sides of your product and the packaging of the product. Template letter: Seller name and Brand name etc. are all my details, right? By the way, regarding Etsy. I was until September 2016 (big changes in SEO) under the best 500 Etsy Seller worldwide. What happens after this was very sad for me. And now Amazon … again maybe a heavy stroke of fate.

I’m also in this situation now and don’t know what to do. Please advise me!

I’m also in this situation now and don’t know what to do. Please advise me!

My handmade account was suspended on July 11. I spent 3 hours writing the appealing letter with all the detail about how my product was made. Today I found all my listing was inactive, so 0 sale. And the Prime day is after 2 days. It seems no way I can get any sale on prime day.
Thank Amazon Handmade.
What I want to say is why no one is angry about this thing, they can suspend our handmade account without any reason to let us know why, but all the result, nearly half month no sale no income, it need us to bear. I think as a seller, our relation ship with Amazon should be equal, but actually it’s not. Even I get my handmade account back, and I cannot get my product ranking back, I keep working really hard to get the ranking, I can see it’ll be ranking low after half month inactive.
And After summing up the previous reply, I think half month is the best result. I found the email artisan-review@amazon.com they give us to appeal, it’s also for reporting the violate product. I don’t know how many person will review all the letter, what I know is there are many handmade accounts were suspended on July 11. So I guess it’s take many days to review the letters, before I get my answer from them.
I even think if I can open a case to ask global selling group to put them to other category so the listing can be active. But it’s not fair I need to sale handmade product in a category full of factory products. No way I can compete with them.
Maybe many seller on handmade see this post think it’s not my business, my account is healthy. But if Amazon still suspend the account without reason, it’ll happen to your account one day. By the way, I sell the print of original painting, and my 3 year account is healthy all the time and with 4.9 star feedback.
So I want to remind all the handmade seller to alert this suspend issue.