So I was reviewing some of my FBA returns to check to make sure that I received reimbursement for them when I noticed something quite concerning. Here is an example:
The Initial Order

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The Initiated Return

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The Amazon Reimbursment (When the Buyer did not return)

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So we made $18.88 on selling our product ($7.01 in Amazon fees), lost $22.79 when the customer initiated the return ($3.10 returned in Amazon fees). When the customer didn’t return the product and Amazon charged the customer again we were then reimbursed only $18.76, this “reimbursement” includes an extra Pick & Pack fee, bringing the total fees we paid out to Amazon to $11.04 for this transaction. My Item is selling for $25.89, meaning that Amazon charged us an extra $4.03 to have a customer initiate a return that they never completed. Has anyone else dealt with getting the reimbursement back for the incorrect charge? I’ve been working with their team, but have got, a silent 2 minutes from a person before they said that this needed to go to an internal team, then a canned “these aren’t eligible for review” message stating that they had already been reimbursed.