Welcome to Seller Forums

Hello,

Is there anyone from Amazon or another user who could help me? I have a banner on my account saying that my account is at risk of deactivation because I need to confirm the information on my W-8 U.S. Tax Identification Information. As a foreign seller, I have to confirm my W-8 every three years. The problem is that when I try to confirm my details in the tax identification information section, the "permanent address" that appears is the first address when I registered on Amazon (currently, the correct address is my business address, which Amazon verified last year by sending a postcard).

Has anyone had experience changing their permanent address without any issues? I've opened a case with Amazon, but I haven’t received a response. Thank you.

Case ID : 16527334471

We have an order that the customer returned. They provided tracking information, however tracking shows the item was damaged in transit and not delivered to us. The customer filed an a-z claim and won the claim. Amazon says tracking confirms delivery back to us. However tracking DOES NOT confirm delivery. It clearly says it has not been delivered. When we appeal this, amazon responds and says "Although we understand your position, we stand by our decision." We've appealed the case, created help cases, and this is the same response we've gotten 3 times in a row.

What can we do? Is there anyway to get amazon to take care of this?

Is there an option for No Refunds on our products?

Hello,

Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.com/help/hub/reference/9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.

Why is this happening?

We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more: https://sellercentral.amazon.com/help/hub/reference/521.

How do I reactivate my account?

To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.

Your account will be considered for reactivation once the policy violations have been successfully appealed.

We’re here to help.

Use this link (https://sellercentral.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.

Has your account been deactivated in error?

If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_composite or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.

I do not have the UL test report, and upon checking, the cost for obtaining it is around $50,000. It is the brand's responsibility to provide this documentation, but we have contacted them, and they do not possess the necessary certificates. As a result, my account has been temporarily deactivated.

I need assistance with this matter. I have already deleted the listing and do not intend to sell the product again since the brand cannot provide the UL certification and testing report. What steps can I take to resolve this issue?

Thank you for your support.

As both a buyer and seller on Amazon, I've been dealing with their support nearly every day lately, and it’s been a nightmare.

As a seller, I reached out with a simple question about my account—just trying to understand what they needed from me. I ended up talking to 30 representatives, and guess what? Only three of them could even answer part of my question. I felt like I was being passed around without anyone actually wanting to help.

Then, as a buyer, I noticed some random charges on my account and tried to get an explanation. I went through four reps, and it was a comedy of errors: one kept transferring me to others, one told me to call a different number, and another had a “system problem” and asked me to hang up because she couldn’t search anything on her computer!

Amazon, with your resources and size, I expect so much better than this runaround. We’re talking about basic service here, not rocket science. I know I’m not the only one who’s frustrated—this is something Amazon needs to fix, fast.

How to solve the problem that products need to provide invoices when listing?And it's not gonna sell if the invoice is provided

I have experienced multiple times people post as a Amazon customer with fake addresses and order multiple items and only to see those items being returned after three weeks because of wrong address or the post office attempted delivery three to four times ,

I’m investigating this issue, And I also believe Amazon has a product testing site that also posts as customer and order a product to be tested most especially if this product post a serious problem to competitor all this strategy is implemented to kill the spirit and momentum including those pay agents that works in Amazon warehouse for big sellers on Amazon.

I opened the safe-t claim stating that I'm covered by AMAZON BUY SHIP PROTECTION. All needed is 3 things, buy your shipping label through amazon, ship on time and the order was refunded by customer service if the item is lost in the mail. The page is here https://sellercentral.amazon.com/help/hub/reference/GB2FHL2QMQ5NT397 . All 3 of the criteria I met.

Claim was denied by the SAFE-T team for the reason "customer didn't take delivery of the order".

I'm perplexed how they could deny me after I quote policy and even included a screen shot of it in my claim. It's a very simple case of an item getting lost in the mail. In my history I've had a few AtoZ claims for orders lost in the mail which I was REIMBURSED for, this is my first SAFE-T of this type.

Does amazon simply deny all claims nowadays?

Hello,

I have been trying to enroll in a brand registry with a pending trademark that my company owns. I have tried to enroll multiple times but am getting automatically rejected after enrollment since Amazon "could not verify the registered business name and business identifier (for example: tax ID number or business ID number)."

I have summited an appeal after every rejection which I also follow up by sending my company registration paper which shows my company name and registration number.

This however has not seemed to work as after 3 to 5 days the appeal just gets rejected again with the exact same rejection message I initially received.

What would be the best practices in this situation? Would appreciate any help and advice I can get.

Thank You. Maceron.