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Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

As many others have posted, we've been recently been experiencing Amazon changing our ship date on Handmade custom orders fulfilled by seller with a handling time of 2-3 days to having to ship in less than 24 hours. Up till this point, we've been going crazy but we have been able to get them shipped same day as they come in. (This, in addition to the issues with USPS Ground Advantage shipments affecting our OTDR on 4 orders in the last 2 weeks). We've called Support and after 41 minutes on the phone, we were disconnected and no one has called us back yet.

Today, while we were on hold with Support, we noticed that now Amazon has changed the delivery date on our product listings to 9 days out. That's right. Our listings now display a delivery date (as of today) of Dec. 2. We've been in business for 12 years and we've been on Handmade for 9 years, since they started. 70% of our annual sales are made from Thanksgiving through Dec.15.

If they are going to continue padding delivery times in this manner, we will be shut out of our peak sales opportunities because by next week, the delivery times that Amazon is reflecting on our product listings will be so far out that people will not place orders with us, as they will fear they will not receive them in enough time for gift giving this holiday season.

Can someone please put a high priority on troubleshooting this issue as I'm afraid many other sellers will also be affected by this. PLEASE, I implore you! This negatively affects our livelihood for the entire year! Thank you for your kind consideration.

I am looking for a Review ID for a one star review a customer left but later retracted. Is it possible to retrieve the number somehow?

Hello,

I just got a warning saying:

"Product detail page was search suppressed x days ago

Update the main image to meet listing guidelines. We believe the main image has text, logo, graphic or watermark which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements."

The main image doesnt contain any text or logo. The resolution is 2100x2100.

Could someone help me out, what could be the problem here?

Thanks,

David

My account is suspended at this moment , it says I need to reactive my account because of INFORM Consumers Act.

However, when I click reactive my account ,it goes to accouot health page, it's all online status and No next step to operate nor Entry for me to upload my ID. so I am unable to submit verification of the INFORM Consumers Act.

Please help me what to do NEXT.

This is a message to all potential new Amazon FBA sellers - do not sell on Amazon FBA unless you've read through ALL their policies in detail.

As a new seller, I've had an extremely negative experience selling here with many surprises, and I ended up being charged over $3,100. Some of these surprises come from policies that are hidden and you won't know, until it's too late.

With a failing business (from the ridiculous FBA fees that are charged just for storage), I decided to stop selling on Amazon FBA. With this, I was given an option to stop Amazon FBA and have the items returned to me. In this return process, I tried to look to see if I would be charged for this - nothing was to be found during this process. Amazon ends up charging me over $3,100 for the FBA removals. If you didn't search for their policy using the exact search terms of "FBA removal order fee" then you'd also be unaware of this policy, and subsequently charged.

Getting in touch with Amazon support has been horrible. My feeling is that this is intentional, making the process of contacting an actual person difficult while they have their support team offshore. I have a couple of email responses from members of their "leadership team" (Amala S. and Kurt L.) who both give me a copy and paste exact same response. No real help there, unsympathetic, while treating you just as another number.

From what I've experienced, I wouldn't doubt many others feel the same. If you have experienced something similar, I would encourage posting here and discussing, in order to help and save others the headache and financial hardship. This has left an extremely negative experience with Amazon as a whole, and this is my genuine warning to all potential Amazon sellers.

We had a buyer purchase a book costing $22.95. They paid $22.49 for 2-day shipping cross country.

Buyer returned the book in just torn paper and tape over exposed areas, right on the book cover!! The book is damaged in 4 corners and many pages damaged. Reason for return, "Bought by mistake"

Amazon refunded at first scan, giving the buyer all the shipping cost and all the book cost. I filed a SAFE-T claim for the damage, but at best, if the stars align and the weather is nice, I might get 50% of the book value...MAYBE!!

We are out the full cost of the 2-day shipping because Amazon feels that is refundable. WHY, why, why does the buyer get the shipping cost refunded for this? We lose more than the cost of the book because of the shipping refund, AND, we have a nearly worthless book now. This is a big loss. How can they claim this is fair?? What can be done to recoup the cost for 2-day shipping?

Thank you for any help, and please no snarky, rude, or inconsiderate comments.

Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!

We are having a lot of our listings removed due to being mistaken for "children's jewelry". All of our jewelry is for adults. Here is the tricky part. Our business name and thus our brand has the word "Girl" in it. Amazon puts our brand name in the forefront of our product titles. We cannot remove it. These listings are being deactivated.

I have appealed all of them stating this, some get reinstated, but some do not. Some of the items are identical except for colors and part of Parent/Child listings so why some get reinstated and some do not, I have no idea. Except, I have noticed that it is one particular representative that always denies our appeals.

Could a mod please look into this for us? We cannot simply change our trademarked business name. Here are some of our cases:

ID 16674633731

ID 16674787441

ID 16674637711

ID 16674559791

ID 16674679051

ID 16674509141

ID 16674558651

ID 16674678981

ID 16674537541

Is there a way to get an exemption from being flagged as children's jewelry because our Business Name/Brand has the word "Girl"?