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I was charged 39.99 and I wasn’t aware. I wanted to do the free plan and wasn’t ready to get charged for this. I need assistance with refund

is everyone still having issues with RYY2 or just me ?

My box was checked in feb 10th and then nothing has happened since then. At this point I feel like they have lost it. Support won't help and just keeps telling me my package isn't lost and not to worry smh

Never again will I allow my boxes to go to this place

I am submitted an appeal regarding the incorrect removal of our ASIN XXXXXXXXXX, which has been misclassified as an unapproved drug. Our product is a topical cosmetic, fully compliant with FDA and Health Canada regulations.

The appeal is like this:

Regulatory & Compliance Proof

1. US FDA MoCRA Registration: Our product is registered as a cosmetic, not a drug. FDA Registration Number: XXXXXXXXXX.

2. Health Canada Cosmetic Registration: Officially registered as a topical cosmetic (Registration # XXXXXXXXXXXXXX).

3. US Customs Classification (Attached): Confirms that this product is imported as a cosmetic, not a drug.

4. Product Label & Packaging (Attached): Clearly states “TOPICAL USE ONLY”, with no ingestion or injection claims.

Key Facts About L-Carnitine in Cosmetics

• L-Carnitine is used in skincare, firming, and cellulite reduction products.

• The MoCRA Act and FDA classify it as a cosmetic ingredient when used topically.

• Other active ASINs on Amazon contain L-Carnitine in cosmetic formulations, demonstrating its compliance with Amazon’s policies:

o Amazon has 3 active ASIN and all of then has L-carnitine same as our removed listing.

Clarification of Amazon’s Misclassification

Amazon’s system may have wrongly flagged our product due to the keyword “L-Carnitine”, without considering that:

• This is a topical cosmetic and not an oral or injectable drug.

• Prescription Levocarnitine is a pharmaceutical drug, but topical L-Carnitine is not.

• We make no medical claims and strictly follow Amazon’s policy for cosmetics.

Request for Immediate Reinstatement

• Reclassify ASIN XXXXXXXX as a Cosmetic and reinstate the listing.

• Acknowledge FDA and Health Canada registrations proving the legal sale of this product.

• If further review is needed, please allow us to submit additional documentation.

Attachments:

✅ US Customs Documentation – Confirms cosmetic classification

✅ FDA MoCRA Registration – Official approval as a cosmetic

✅ Health Canada Registration – Legal recognition as a cosmetic

✅ Product Label & Packaging – Clearly states "TOPICAL USE ONLY"

We appreciate your urgent attention to this matter and request a manual review to avoid further misclassification..

We are looking for help, our product is OFFICIALY accepted by the GOVERMENT (FDA and Health Canada) as cosmetics, but the system automatically reply that is not.

Any Amazon Support Specialist in Cosmetics and Drug could help me to escalate this case.

Thank you

I submitted my application to the brand registry and got rejected about one month ago. After several appeals with added documentation, it became ineligible and I cannot even register the brand again it shows the message Application for brand BHERVS is currently under review. can someone share their experience or solution? case id: 17240647281

We are selling a product which is $17.99 and the customer pays for UPS next day shipping which is $45. So when the customer wants to return the product Amazon issues a full refund so we end up having $45 loss just from the shipping and also the returned product whether it is resalable or not. WHY AMAZON DOESNT PROTECT SELLER FROM THIS PREMIUM SHIPPING SCAM?! If a buyer wants to hurt a seller he can go with premium shipping and the damage will be huge!

It has been 2+ months of zero updates on our children’s products’ compliance review. We have contacted the relevant teams including account health and seller support on a weekly basis. However, the only update we receive is there is no update.

Is anyone else encountering this inefficiency? And happen to know why Amazon is so disinterested in reviewing compliance documents?

What has worked to help you get your documents to be reviewed across your ASIN(s)? We are awaiting review for 4 ASINs currently.

Thank you in advance!

Received a fake authenticity complaint- not sure if this is a competitor or someone who wanted a free product, as they were automatically refunded but we never received the product back. I am now blocked from the entire brand, which houses majority of my products.

I have supplied Amazon with my invoice, the invoice from my supplier from THEIR supplier (the literal brand I'm selling), my bank statement showing proof of purchase, and the email receipt with transaction ID/tracking info/matching info to my bank statement. My case keeps being closed without resolution.

I am at a total loss of what to do here. Any help would be appreciated.

A friend of mine has an Amazon seller account and now Amazon is saying that I am the owner of my friend's account because he opened his account at my house. I have been sending appeals but they keep responding with a generic message saying that I need to send a document saying that I am the owner, but I am not. What can I do to get my account reactivated again and that they not says that I am associated with my friend's account?