We have reached out to seller support, as we have further information on an open claim. After weeks of trying to make an arranged freight delivery and no response from the customer (in Amazon messaging, the freight company leaving messages), he filed a claim. We represented our case to the a to z claim. A to Z has been waiting on the customer response. In the meantime, the customer took delivery of this expensive item while the claim is open. We have proof of delivery. We want to add this new information to the claim, put there is nowhere to add this information. What we don't want is for the customer to be unilaterally reimbursed, without them knowing we have this proof. We reached out to support, for them to forward to the A to Z team, and they refused! They said to trust the customer. They said wait for the outcome and then dispute it. We all know how that goes. So very frustrating. trying to right a wrong, and getting no help.

Moderators?

I'm sharing my experience with Genepro Protein, a company that claims to offer wholesale partnerships. Here's what happened: I contacted them for a wholesale partnership and made a payment of approximately $12,000. They promised to deliver inventory and assist with Amazon ungating, but failed to do so.Their communication became inconsistent, and they ignored my requests or provided vague responses. Red Flags: Unprofessional communication after payment Lack of transparency about order status Ignoring customer requests Failure to deliver inventory and provide promised services.The reason they're not delivering the inventory is that they require FNSKU (Fulfillment by Amazon's unique identifier), which can only be obtained after Amazon ungating. However, they're not assisting with the ungating process, creating a Catch-22 situation. I've been waiting for their response and action since Monday If they don't provide assistance with inventory delivery, refund, or Amazon ungating, I urge Amazon to take immediate action.

Furthermore, they've claimed to have opened a case with Amazon regarding my issue, but when asked for the case ID or evidence, they've refused to provide it. This raises suspicions about their claims and intentions.

Advice. Be cautious when dealing with Genepro Protein Research thoroughly before making any payments Verify their legitimacy and customer reviews Amazon Sellers, beware! If you've had a similar experience, share your story to help others. Let's work together to expose potential scams and protect our community. To take action against Genepro Protein on Amazon, you can 1. Report them to Amazon Seller Support

2. File a complaint through Amazon's Seller Central

3. Share your experience in Amazon seller forums or groups

Has anyone else encountered issues with Genepro Protein? Share your experiences!

Next steps:

If Genepro Protein doesn't respond or take action, Amazon should investigate and take necessary measures.

As a seller, I request Amazon's support in resolving this issue and recovering my losses.

What should I do next? Should I escalate this issue to Amazon's higher authorities or seek further assistance?"

my listing is inactive since 2 month because amazon wants compliance certificates i upload all the certificates they want but my compliance rejected the reason is age attributes are inconsistent or missing plz help

Hello, I am hoping Amazon can give me some guidance or insight.

Our listing was recently deactivated and Amazon marked it as a medical device for professional use only, which requires a valid 510(k) and other supporting documentation.

case id：17602810381

We submitted

(1) Product packaging 6-sided photos

(2) Product instruction manual

(3) FDA 510(k) number for the product

(4) FDA facility registration number

(5) Device name as shown on the FDA 510(k) number

(6) Purchase invoice to ensure the device was purchased from the manufacturer

Our information was very complete, but despite submitting all the required documentation, we received a rejection from Amazon:

“The FDA 510(k) provided does not cover this product”

We double-checked the FDA database and the 510(k) information matches the product exactly.

It feels like we are stuck in a rut and no one is clearly explaining what information is missing or incorrect.

Any suggestions, contact information, or escalation paths would be greatly appreciated.

Thanks in advance for your help!