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Recent discussions

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Hi Sellers,

Come learn about Amazon Seller Wallet and its simplified registration process in an Ask Amazon live Q&A event on Thursday, November 14th, from 8am - 5pm PT.

Amazon Seller Wallet provides a flexible, convenient solution for sellers seeking to optimize fund management. With fewer required documents, the new registration process makes it faster than ever to start using Seller Wallet.

Enrolling in Amazon Seller Wallet allows you to:

  • Multi-currency conversion: Easily convert USD proceeds into 20+ currencies at competitive exchange rates.
  • Supplier payments: Pay U.S. and Hong Kong suppliers directly from Seller Wallet, without waiting for funds to settle in a bank account.
  • Flexible fund management: Store proceeds from your U.S. sales and transfer them to your chosen bank accounts globally.

For more information, please check out the Amazon Seller Wallet page.

If you have any questions regarding Seller Wallet or its updated registration process, please include them in the replies of this Ask Amazon event thread. Feel free to leave your questions within this thread before the start of the event, however, please note that the partner team will not be available to review and correspond to questions until the event date.

See you on November 14th!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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Prime Exclusive Discount Fee
by Seller_PVCIfy7E4rRvW

Hi, for the sellers who have paid $50 fee to participate in the prime exclusive discount, is it worth it? Does amazon also put your products in Deal category or literally just an event badge? And did you guys have a lot of success with participating in this prime exclusive discount event?

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Section 3 appeal
by Seller_48C8IAdndj5MF
in group

Hello, my account was suspended under section 3 I appealed many times but could not recover my account.

Can anyone help me write a good appeal so I can recover my account?

Thank you.

1 vote
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我看programmer很多店家都在用,这个很多商家都在上架售卖,就我下架了90多个,为什么!打客服电话说需要持牌锁匠证才能使用不能售卖,完全不是这样的,亚马逊上大量店家都在售卖,也没任何团队明确告诉我应该怎么解决这个问题,只是笼统的把受限商品的界面复制粘贴过来,没有明确的告诉我需要什么材料

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Lost Shipment BFL2 , FBA18CDG9LTR.
by Seller_G7v2D5WPgnKLh

Hi Amazon Team,

1. I am writing this for an issue regarding our shipment to BFL2 (Shafter, CA), which was shipped on August 29, 2024 (Shipment ID: FBA18CDG9LTR).

2. A case (16487391071) has already been created to address the matter, but we have not received any updates or resolution.

3. It appears that our shipment has been lost by Amazon, and we are concerned that this issue has not been properly addressed.

4. Given the lack of response and the fact that the shipment appears to be lost, we urgently request reimbursement for the missing shipment.

Thanks

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4 replies
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Is Amazon having any problems with traffic lately
by Seller_dq31OpzOuJ7FA
Amazon replied

Between 12:00 midnight and 9:00 am US time, my sales are very good, but after 9:00 am, they start to be very poor. Not even a single order for 4-5 hours. This has been going on for 2-3 days now. Is there anyone to solve the problem for me.

15 votes
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890 views
11 replies
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Generic or Brand first listing
by Seller_F536Gj4trOmFH
in group

Ordered product from alibaba, in which they gave the option to put my own brand and logo on each unit. Being ignorant, I said no need and ordered. When it comes to getting a UPC code and creating the first listing, I'm realizing not creating the brand for this product has added some complications.

So...trying to figure out what to do. The alibaba listing species a brand, but it's just their company name and the products are wholesale (I believe indicating a brand is a requirement for Alibaba listings). I originally tried using this "brand" but ran into some issues since Amazon didn't recognize it. I am wondering now if I should create a new brand name and trademark it, then get the UPC codes and create the Amazon listing with this new brand name. Or, would the better option be to just get an exception and go for a generic, non-branded approach? Trademarking a brand name seems overly expensive for a test product, which this ultimately was intended to be as my first Amazon listing.

What do folks suggest? Thanks in advance!

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Other buyers sell in bad faith
by Seller_P2aumbBaAUbkr

I am Ayla from YANIBEST, a brand has been committing to providing customers with high-quality products and fine services for 9 years on Amazon. However, we have recently noticed that some other merchants maliciously sell low quality and counterfeit products in our page which do not match the description in our page, resulting in some negative reviews that do not match our products. This really makes our customer confused and leads to a poor customers' shopping experience.

If need some specific evidence, please contact us.

We specifically ask for help, hoping that Amazon can intervene and investigate this issue.

We hope that Amazon can help us delete these negative reviews for the following considerations:

1.Affecting customer experience: Comments that do not match our products can mislead consumer purchasing decisions and affect Amazon's customer experience. This violates the first article of the Amazon Seller Code of Conduct: Provide accurate information to Amazon and our customers at all times

2.Unfair competition in marketplace: These malicious selling behaviors have deliberately undermined the brand reputation YANIBEST has been striving to maintain by providing quality products and services. This violates the second article of the Amazon Seller Code of Conduct: Act fairly and not misuse Amazon’s features or services. Amazon established the "Sell Yours on Amazon" to improve the customers experience and promote healthy competition among sellers, but these merchants' malicious selling behaviors deviate from Amazon's original intention.

3.Reviews inconsistent with reality affecting sales: Negative reviews that do not match the product lead to a lack of customer trust in our brand, affecting our conversion rate, damaging the interests of both us and Amazon.

Here are our two requests:

1.We request the Amazon team to investigate this issue and help us delete these negative reviews caused by malicious selling behavirs, so that consumers can obtain the most accurate and credible product information.

2.In order to protect the fair competitive market environment of Amazon and prevent merchants who operate in good faith from being affected by malicious competition, we hope that the Amazon will increase the review of Piggyback sell in the future, strictly evaluate the qualifications and reputation of reselling sellers, and strengthen the control over product quality and sources to ensure that follow-on selling products have the same quality as genuine products.

We believe that Amazon has a firm belief in maintaining a fair, transparent, and credible shopping environment. We look forward to your reply, let us work together to create a better shopping experience for our customers.

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Hi,

1. We Shipped inventory on Feb/27/2024, (Shipment ID: FBA17RBK380D) to SWF2 - Hopewell Junction, NY.

2. It was delivered and closed in shipment summary section but when we check our inventory ledger nothing is showing their

3. We created two cases (14934422201,15385956901) for reimbursement or getting our inventory in stock, but there’s been no progress.

4. Most importantly Amazon has neither put our inventory in stock nor issued our reimbursement.

We feel Cheated & disappointed with how things turned out.

1 vote
0 votes
14 views
4 replies
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Has fulfillment center stopped receiving?
by Seller_mOcwXry3atXum

The goods I delivered to the fulfillment center on October 30th, have not been received yet.

This phenomenon occurs in multiple warehouses, such as XLX7, GEU5, ABQ2

Is there a way to list it before Black Friday?

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IAH3 so slow receiving package!!!
by Seller_1IK1Lg9vRxeKR

we sent package to the IAH3 warehouse by UPS

It was delivered on 31-10-2024

until today,still not received

how can we do now? @AMAZON

FBA#:FBA18JYL5Q2N

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4 replies
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