A-TO-Z claim related---Amazon pay the refund?
Hi dears~
ORDER|678x188
It’s our first time to have such a result A2Z notification from Amazon, does it mean Amazon paid the refund to the buyer? Because there is no payment deduct record for the order, so incredible!
The customer ever opened a return request, but never replied to our 6 messages about solutions, and the cyber free call# has been expired since the order had been delivered for weeks.Then the guy filed an a2z, and we failed to speak with him again, so we could only state the fact to Amazon and days later a notification above came.
We are sill confusion for the operation, can anyone help? Thx~~~:star_struck:
Seller_hEK1BzjtMmufx
When Amazon covers the a-z, Amazon refunds the customer. You get to keep the money from the sale.
Seller_pjlNhY0GJXIq3
Seller_qIY1zDxKNWKmI
Yes, there is nothing more that you need to do.
Seller_YIBb4cR1cz5id
Yes, and it was still deducted from my account and I was never given back the refund
